Last updated: January 31, 2026
Velann values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our services.
By using our website or submitting your information, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of information:
Personal Information You Provide
- Name
- Email address
- Phone number
- Business information (if applicable)
- Any information you submit through contact forms, intake forms, or direct communication
Payment Information
We do not store or process sensitive payment information (such as credit card or banking details) on our own servers.
All payments are securely processed through third-party payment providers such as Stripe, which handle payment data according to their own privacy and security standards.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited and interaction data
This information is used for analytics, performance tracking, and website improvement.
How We Use Your Information
We use collected information to:
- Respond to inquiries and provide services
- Communicate about projects, proposals, or support
- Send promotional or marketing communications related to our services
- Improve our website, services, and marketing efforts
- Comply with legal, regulatory, or contractual obligations
Marketing Communications & Opt-Out
If you provide your email address or phone number, you may receive promotional communications from us.
You may unsubscribe or opt out at any time by:
- Using the unsubscribe link in emails
- Replying “STOP” to SMS messages (where applicable)
- Contacting us directly via email, phone, or SMS
We respect your preferences and will honor opt-out requests promptly.
How We Share & Disclose Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted third parties when necessary to operate our business, including:
- Payment processors (e.g., Stripe)
- Customer relationship management (CRM) platforms
- Analytics and marketing tools
- Hosting and infrastructure providers
These providers only receive the information required to perform their services and are expected to protect your data.
We may also disclose information if required by law or to protect our legal rights.
Data Security Practices
We take reasonable technical and organizational measures to protect your information, including:
- Secure third-party platforms for payments and data storage
- Limited access to sensitive information
- Use of reputable, industry-standard software and service providers
While no system can be guaranteed 100% secure, we work to protect your data using commercially reasonable safeguards.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.
Your Rights
Depending on your location, you may have rights regarding your personal information, including access, correction, or deletion requests. To make a request, please contact us using the information below.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, you may contact us at:
Email: info@velannagency.com
Website: www.velannagency.com/
Business Name: Velann